Refund Policy

Refunds depend on the type of service, whether work has started, whether a session or booking time has been reserved, and any written terms agreed at the time of booking.

If something has gone wrong, contact hello@emmatownsend.com as soon as possible with your name, booking details, payment reference, and the reason for the request.

Missed sessions, late cancellations, or unused time may not be refundable where time has already been reserved.

If Emma needs to cancel or reschedule, you should be offered a replacement time or refund where appropriate.

Digital content, plans, downloads, or personalised materials may be non-refundable once delivered, unless faulty or required otherwise by law.

Deposits, travel, preparation time, venue costs, and reserved dates may be non-refundable depending on the agreement for the booking.

Commercial work should have clear written cancellation and usage terms before confirmation.